Version 2026-08-15 · Last updated: August 15, 2026
These Terms apply to the Nexus software-as-a-service subscription, which Stingray operates for you. If Nexus is instead deployed into your own Microsoft Azure subscription as a Managed Application, the Nexus Self-Hosted Terms of Service apply to you instead, not these.
These Terms of Service (the "Terms") are a binding agreement between Stingray Technology Solutions, LLC ("Stingray," "we," "our," or "us") and the organization that subscribes to or uses Nexus (the "Customer" or "you"). They govern access to and use of the Nexus platform, the Nexus desktop and web clients, the Nexus Excel add-in, and any related software, documentation, and support that Stingray makes available (together, the "Service").
By subscribing to the Service, by accepting these Terms in the product, or by accessing or using the Service, you accept these Terms and represent that you are authorized to bind the Customer to them. If you do not accept these Terms, do not use the Service.
| Term | Meaning |
|---|---|
| Customer Data | All data, records, files, credentials, configurations, queries, reports, pipelines, and other content that Customer or its Users submit to the Service, or that the Service reads from or writes to systems Customer connects to it. |
| User | An individual authorized by Customer to use the Service under Customer's subscription, including employees and contractors. |
| Hosted Deployment | The deployment these Terms govern: Stingray operates a dedicated Nexus instance for Customer in Stingray's own Microsoft Azure subscription. This is the deployment sold through the Microsoft Azure Marketplace as a software-as-a-service subscription. |
| Connected System | A third-party system, database, or service that Customer configures the Service to access, such as NetSuite, SQL Server, PostgreSQL, MySQL, QuickBooks Online, Monday.com, or a REST API. |
| Order | The subscription Customer purchases, whether through the Microsoft Azure Marketplace or under a separate written agreement or private offer with Stingray. |
Nexus is an enterprise data integration, reporting, and automation platform. It lets Customer connect to Connected Systems, query and transform data across them, build reports and automated pipelines, publish internal sites, and govern who may do each of those things through role-based access control.
Under these Terms, Stingray provisions and operates a dedicated Nexus instance for Customer in Stingray's own Microsoft Azure subscription, and Customer Data is stored on infrastructure that Stingray operates. Section 9 describes how that infrastructure is arranged and secured, and Section 6 describes exactly what happens to Customer Data when the subscription ends.
Stingray also offers Nexus as a Managed Application deployed into Customer's own Azure subscription. That model is governed by the Nexus Self-Hosted Terms of Service, not by these Terms.
If Customer has a separate written agreement with Stingray covering the Service, that agreement controls over these Terms to the extent of any conflict. Otherwise, these Terms and the Privacy Policy are the entire agreement between the parties regarding the Service. Marketplace listing descriptions, marketing materials, and product documentation are informational and do not modify these Terms.
The subscription begins when Customer's Order is activated and continues for the billing period stated in the Order.
Renewal of a Marketplace subscription is controlled by Customer in its Microsoft billing account, and Microsoft sets auto-renewal to OFF by default. If Customer leaves auto-renewal off, the subscription ends when the current term expires and does not renew. If Customer turns auto-renewal on, the subscription renews for successive periods of the same length at the then-current price until Customer turns it off or cancels. Customer manages this setting in the Azure portal or the Microsoft 365 admin center; Stingray cannot change it on Customer's behalf.
Expiry without renewal has the same effect as cancellation, and the data lifecycle in Section 6.2 applies from the expiry date.
Stingray may change subscription pricing on prospective notice. A price change takes effect at the start of the next renewal period and never during a period Customer has already paid for.
There is no free trial or evaluation period for the Azure Marketplace subscription unless one is expressly offered in the Order.
Fees are those stated in Customer's Order. Stingray does not set or collect them directly for Marketplace subscriptions.
Microsoft is the merchant of record. Microsoft calculates, invoices, and collects all subscription fees and applicable taxes, applies them to the Microsoft billing account or Enterprise Agreement associated with Customer's Azure subscription, and remits them to Stingray. Stingray does not receive, process, or store Customer's payment card or bank details.
Billing questions, invoices, receipts, tax documentation, and payment disputes for Marketplace subscriptions are handled by Microsoft under the Microsoft Customer Agreement or other agreement governing Customer's use of the Azure Marketplace, and are subject to Microsoft's terms rather than these Terms.
Where Customer purchases under a separate written agreement or private offer, that agreement states the fees, invoicing schedule, payment terms, and payment method. Undisputed amounts not paid when due may result in suspension under Section 7.
Customer may cancel at any time. For a Marketplace subscription, Customer cancels through the Azure portal or the Microsoft billing account that holds the subscription; Microsoft notifies Stingray of the cancellation. For a direct subscription, Customer cancels as described in its agreement with Stingray.
On cancellation, or on expiry of the term without renewal:
Customer is responsible for exporting anything it wishes to keep. Stingray recommends exporting before cancelling, and in any event during the thirty-day window. Stingray will provide reasonable assistance with an export request made during that window.
Fees are non-refundable except where a refund is required by law or expressly provided in Customer's Order. Stingray does not provide refunds or credits for partial billing periods, unused time, or partial use of the Service. Refund requests for a Marketplace subscription are governed by Microsoft's marketplace refund policy and must be made to Microsoft.
Stingray may suspend or terminate all or part of Customer's access to the Service if Customer materially breaches these Terms, uses the Service unlawfully, fails to pay undisputed fees when due, or if continued access presents a security or integrity risk to the Service or to other customers. Where practicable and lawful, Stingray will give notice and an opportunity to cure before suspending.
Stingray may suspend a specific User, credential, or integration without suspending the whole subscription where doing so addresses the problem.
For a Marketplace subscription, Microsoft may also suspend the subscription itself, for example for non-payment. Stingray acts on Microsoft's notification of a suspension and cannot restore access until Microsoft reinstates the subscription. Reinstatement restores access to the instance and the data in it, provided it occurs before the deletion described in Section 6.2.
Customer may terminate for Stingray's material breach if Stingray has not cured within thirty (30) days of written notice.
The following survive termination: Section 1 (Definitions), any fees accrued before termination under Section 5, Sections 6.2 and 6.3 (deletion of data and refunds), Section 8 (Customer Data and Confidentiality), Section 14 (Intellectual Property), Section 15 (Warranties and Disclaimer), Section 16 (Indemnification), Section 17 (Limitation of Liability), Section 19 (General), Section 20 (Governing Law and Venue), and Section 21 (Contact), along with any other provision that by its nature should survive.
Customer owns all right, title, and interest in Customer Data. Stingray acquires no ownership interest in it. Nothing in these Terms transfers ownership of Customer Data to Stingray.
Customer grants Stingray a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, and process Customer Data solely as necessary to provide, secure, maintain, and support the Service for Customer, and to comply with law. This license exists only to run the Service and ends when the data is deleted under Section 6.
Stingray does not sell Customer Data, does not use it for advertising, and does not use it to train machine-learning or artificial-intelligence models. Stingray does not access Customer Data except as needed to provide support that Customer has requested, to investigate a security incident, to maintain the Service, or where required by law.
Each party may receive non-public information of the other that is marked confidential or that a reasonable person would understand to be confidential. The receiving party will protect that information with at least the care it uses for its own confidential information, will not disclose it except to personnel and contractors who need it and are bound by comparable obligations, and will use it only to perform under these Terms. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidence, is independently developed, or is rightfully obtained from a third party. A party may disclose confidential information where legally compelled, after giving the other party reasonable advance notice where lawful. Customer Data is Customer's confidential information.
Stingray maintains administrative, technical, and organizational safeguards designed to protect the Service and the data within it. Those safeguards include the following.
Stingray does not currently hold, and does not claim, SOC 2, ISO 27001, HIPAA, FedRAMP, or CMMC certification or attestation for the Service, and does not claim a third-party penetration test. Microsoft holds certifications for the underlying Azure platform; those are Microsoft's, and an Azure service being certified is not a Stingray certification. Stingray does operate a documented internal security program, and evidence of it is available to Customer on request under a non-disclosure agreement. Customer should not rely on any compliance status that Stingray has not stated in writing. No safeguard eliminates all risk, and Stingray does not warrant that the Service will be free from unauthorized access.
If Stingray becomes aware of a security incident that has compromised Customer Data under Stingray's control, Stingray will notify Customer without undue delay, describe what is known, and provide reasonable cooperation in Customer's investigation and in meeting Customer's own notification obligations.
Stingray uses the third parties listed in the Privacy Policy to help provide the Service. Microsoft Corporation is the principal one: it supplies the cloud infrastructure, the identity service, and, for Marketplace subscriptions, the billing relationship. Stingray requires its sub-processors to be bound by obligations no less protective than those in these Terms, and remains responsible for their performance.
The Service also connects to Connected Systems that Customer chooses. Those systems are not Stingray's, and Stingray is not responsible for:
Customer is responsible for holding the rights and licenses needed to connect each Connected System to the Service and to process the data it holds.
Customer is responsible for:
Nexus can execute Customer-authored code and can write to Connected Systems. Customer is responsible for reviewing and approving what its Users author and run.
Customer and its Users shall not:
Each subscription provisions a single Nexus instance, and that instance is for one organization. Customer may use it for its own data and for the data of its parent, subsidiaries, and affiliates under common control. Customer may not use one instance to hold, process, or provide access to the data of unrelated organizations, whether as a consultant, managed-service provider, agency, reseller, or otherwise.
This is a data-protection boundary rather than a licensing technicality. Each instance has one set of administrators, one role-based access-control configuration, one credential store, and one audit trail, and every user with sufficient permission can reach everything in it. Placing several clients' data in one instance means each client's data sits inside another client's administrative control, which is a commitment Customer is very unlikely to be able to make on its clients' behalf.
Consultants, partners, and service providers who need to serve multiple clients are welcome and should contact support@stingraytechnologysolutions.com to arrange a partner relationship, under which each client receives its own instance and its own isolation boundary.
Stingray will use commercially reasonable efforts to keep the Service available and to correct reported defects. Stingray does not currently offer a service-level agreement or a contractual uptime commitment for the Service, and no uptime percentage, response time, or restoration time is guaranteed by these Terms. The Service may be unavailable during planned maintenance, emergency maintenance, updates, or events outside Stingray's reasonable control.
Support is provided at support@stingraytechnologysolutions.com during Stingray's published business hours. Stingray publishes its support channels, severity definitions, and target response times at stingraynexus.com/support.html. Those are targets that Stingray works to in good faith, not contractual guarantees, and they may change; nothing on that page creates a service level under these Terms.
Stingray may modify, add, or discontinue features of the Service. Stingray will not materially reduce the core functionality Customer has subscribed to during a paid period without notice.
The Service, including all software, source code, adapters, documentation, designs, trademarks, and related materials, is owned by Stingray and its licensors and is protected by intellectual-property law. Customer receives a limited, non-exclusive, non-transferable, revocable right to use the Service during the subscription term, solely for Customer's internal business purposes and subject to these Terms. All rights not expressly granted are reserved. No ownership interest in the Service transfers to Customer.
If Customer sends Stingray suggestions or feedback about the Service, Stingray may use them without restriction or obligation. Feedback is not Customer Data and should not include Customer's confidential information.
Each party warrants that it has the authority to enter into these Terms. Stingray warrants that it will provide the Service with reasonable care and skill.
EXCEPT AS EXPRESSLY STATED IN THIS SECTION, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, STINGRAY DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT IT WILL PRODUCE ACCURATE OR COMPLETE RESULTS.
By Customer. Customer will defend Stingray against any third-party claim arising from Customer Data, from Customer's use of the Service in breach of these Terms or of applicable law, or from Customer's lack of rights to process data it submits or connects to the Service, and will pay damages and costs finally awarded or agreed in settlement.
Process. Stingray must promptly notify Customer of the claim, give Customer sole control of the defense and settlement (except that no settlement may impose a non-monetary obligation on Stingray without its consent), and provide reasonable cooperation at Customer's expense.
No indemnity from Stingray. These Terms govern a self-service subscription and Stingray does not indemnify Customer. Customers who require an intellectual-property or other indemnity from Stingray should contact sales@stingraytechnologysolutions.com to discuss a separate written agreement, which may include one on negotiated terms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST OR CORRUPTED DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF NO FEES HAVE BEEN PAID, THAT TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
These limits do not apply to Customer's indemnification obligation under Section 16, to Customer's obligation to pay fees, or to liability that cannot be limited or excluded under applicable law. The limits apply in the aggregate across all claims and regardless of the theory of liability.
Stingray may update these Terms. Stingray will publish the updated version at this address with a new version identifier and "Last updated" date. For changes that materially affect Customer's rights or obligations, Stingray will give at least thirty (30) days' advance notice through the Service or by email to Customer's administrators before the change takes effect.
Continued use of the Service after an updated version takes effect constitutes acceptance of it. Customer may cancel under Section 6 before the effective date if it does not accept a material change. Stingray may require Users to re-accept the updated Terms in the product; access to the Service may be conditioned on that acceptance.
Assignment. Neither party may assign these Terms without the other's prior written consent, except that either party may assign them in full to a successor in connection with a merger, acquisition, or sale of substantially all of its assets, on notice to the other. Any other attempted assignment is void.
Force majeure. Neither party is liable for a failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor disruption, governmental action, internet or telecommunications failure, or failure of a cloud provider. This does not excuse payment obligations.
Notices. Stingray may give notice through the Service or by email to Customer's administrators. Customer gives notice to Stingray at support@stingraytechnologysolutions.com. Notices are effective on receipt.
Independent contractors. The parties are independent contractors. These Terms create no partnership, joint venture, agency, or employment relationship.
No third-party beneficiaries. These Terms are for the benefit of the parties only and create no rights in any third party.
Severability and waiver. If a provision is held unenforceable, it will be limited or severed to the minimum extent necessary and the rest remains in effect. A failure to enforce a provision is not a waiver of it.
Export and sanctions. Customer will comply with applicable export-control and economic-sanctions laws and will not make the Service available to any person or in any country where doing so is prohibited.
U.S. Government users. The Service is commercial computer software provided with restricted rights. Use, duplication, or disclosure by the U.S. Government is subject to the restrictions in FAR 12.212 and DFARS 227.7202, as applicable.
Publicity. Neither party may use the other's name, logo, or trademarks in publicity without prior written consent.
Government and regulated deployments. Deployments into Microsoft Azure Government, including GCC High, are provided under a separate written agreement between Stingray and the relevant customer. These Terms do not govern those deployments except where that agreement says so.
These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The state and federal courts located in Flagler County, Florida have exclusive jurisdiction over any dispute arising out of or related to these Terms, and each party consents to that jurisdiction and venue and waives any objection to it. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Stingray Technology Solutions, LLC
12 Bristol Ln
Palm Coast, FL 32137
United States
| Purpose | Address |
|---|---|
| Legal and contractual notices, privacy and data requests, and technical support | support@stingraytechnologysolutions.com |
| Sales and subscriptions | sales@stingraytechnologysolutions.com |
| Security reports | security@stingraytechnologysolutions.com |