Nexus Terms of Service

Last Updated: June 17, 2026

These Terms of Service ("Terms") govern access to and use of Nexus, a software product provided by Stingray Technology Solutions, LLC ("Stingray," "we," "our," or "us").

By accessing or using Nexus, you represent that you are authorized to act on behalf of the organization using the Service ("Customer") and agree to be bound by these Terms.

1. The Service

Nexus is an enterprise data integration and reporting platform deployed into Customer-controlled Microsoft Azure environments. Nexus enables Customer to connect, transform, query, analyze, and automate data from third-party systems and services.

2. Customer Responsibilities

Customer is solely responsible for:

• The accuracy and legality of all data processed through Nexus.
• Configuring integrations and access permissions.
• Validating reports, outputs, transformations, automations, and business decisions derived from the Service.
• Maintaining backups and disaster recovery procedures.
• Compliance with applicable laws and regulations.

3. Third-Party Services

Nexus may interact with third-party applications, APIs, databases, and services.

Stingray is not responsible for:

• Third-party service outages.
• Changes to third-party APIs.
• Third-party licensing requirements.
• Data accuracy provided by third parties.
• Security incidents occurring within third-party services.

4. Customer Data

Except for limited operational telemetry described in the Privacy Policy, Customer data remains under Customer control.

Customer retains all ownership rights in Customer data.

Stingray acquires no ownership interest in Customer data.

5. Intellectual Property

Nexus, including all software, documentation, trademarks, designs, source code, and related materials, is owned by Stingray Technology Solutions, LLC and its licensors.

No ownership rights are transferred to Customer.

6. Acceptable Use

Customer shall not:

• Reverse engineer or attempt to derive source code except where prohibited by law.
• Circumvent licensing or security controls.
• Use the Service for unlawful purposes.
• Interfere with operation of the Service or connected systems.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STINGRAY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OPERATION.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STINGRAY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

9. Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STINGRAY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE FEES PAID BY CUSTOMER FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IF NO FEES HAVE BEEN PAID, STINGRAY'S TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).

10. Termination

Customer may discontinue use of Nexus at any time.

Stingray may suspend or terminate access for violations of these Terms, unlawful activity, or security threats.

11. Changes

Stingray may update these Terms from time to time. Material changes will be communicated through the Service or via email to the Customer administrator.

12. Governing Law

These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

13. Contact

Stingray Technology Solutions, LLC

privacy@stingraynexus.com
support@stingraynexus.com